Refund Policy
Refund & Returns Policy
At petsbundle.shop, we want you and your furry friends to be completely happy with your purchases. If for any reason you’re not satisfied, we’re here to help make things right.
Eligibility for Returns
- Timeframe: You have 30 calendar days from the date you received your order to initiate a return.
- Condition: Items must be unused, unwashed, in their original packaging, and with all tags still attached. Items returned in any other condition may be subject to a partial refund or refusal.
- Proof of Purchase: A valid order number or proof of purchase is required for all returns.
- Return Shipping: Customers are responsible for the cost of return shipping, unless the item received was damaged, defective, or incorrect.
How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Send an email to support@petsbundle.shop within 30 days of receiving your order.
- Provide Information: In your email, please include:
– Your order number.
– The item(s) you wish to return.
– The reason for the return.
- Wait for Instructions: Our customer service team will review your request and provide you with detailed instructions on how to return your item, including the return shipping address.
- Package Your Item: Carefully package the item(s) to prevent damage during transit. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
Refund Process & Timeline
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
- Processing: If approved, your refund will be processed promptly.
- Timeline: Please allow 5-10 business days for the refund to appear on your original payment method. The exact timing may vary depending on your bank or payment provider.
- Shipping Costs: Original shipping costs are non-refundable, except in cases where the item received was damaged, defective, or incorrect.
Non-Returnable Items
Certain items are exempt from being returned due to hygiene reasons or their nature:
- Personalized or custom-made items.
- Gift cards.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Items that have been used, washed, or show signs of wear.
- Health and hygiene-related products once opened (e.g., grooming tools, opened food bowls, used pet beds).
- Final sale or clearance items (unless defective).
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item. This ensures you get the exact product you want faster and avoids delays.
Damaged or Defective Items
We take great care in packaging your order, but if you receive a damaged or defective item, please contact us immediately:
- Notification: You must notify us within 7 calendar days of receiving the damaged or defective item.
- Evidence: Please email support@petsbundle.shop with your order number and clear photos or videos of the damage or defect.
- Resolution: Upon verification, we will offer you a full refund or a replacement item at no additional cost, including covering the return shipping if necessary.
Contact Us
If you have any questions about our Refund & Returns Policy, please don’t hesitate to contact us:
Email: support@petsbundle.shop
We’re here to help you and your pets have the best experience with petsbundle.shop!